Fulfillment Policy

At Foundational Wellness Solutions, we are committed to providing high-quality health services and products with integrity and clarity. The following fulfillment policy outlines what you can expect when purchasing from us.

1. What We Sell

We offer a range of services and products to support your health and wellness journey, including:

  • Personalized health coaching services

  • Functional lab testing kits

  • Curated health and wellness products

Each product or service includes a detailed description to ensure clear expectations. Please review the information on each page carefully before making your purchase.

2. Purchase Currency

All prices listed on our website are in U.S. Dollars (USD). International customers are responsible for any currency conversion fees or exchange rate differences applied by their financial institution.

3. Customer Support Contact

For any questions or concerns, we welcome you to contact us directly by phone:

📞 (936) 278-1070

We currently do not offer email or live chat support. Voicemail messages will be returned as soon as possible during regular business hours.

4. Shipping & Delivery Policy

  • Digital Services: Health coaching services and lab testing consultations are delivered via phone or virtual meeting. You will receive scheduling instructions after purchase.

  • Lab Testing Kits & Physical Products: Orders are typically processed within 2 business days. Shipping times vary based on destination but generally range from 3–7 business days within the U.S.

  • Shipping Rates: Calculated at checkout based on weight and destination.

  • Shipping Destinations: We currently ship within the United States only.

5. Return Policy

All sales are final. We do not accept returns on any products or services. Please review all product descriptions and service details before completing your purchase. If you have questions before ordering, call us at (936) 278-1070.

6. Refund Policy

We do not offer refunds. Due to the nature of our personalized services, digital content, and health-related products, all purchases are non-refundable. Please ensure you understand what is included before placing an order.

7. Cancellation Policy

  • Orders: Once an order is placed, it cannot be canceled.

  • Appointments: If you need to reschedule a coaching session, please provide at least 48 hours’ notice. Missed appointments may be forfeited without refund or rescheduling at our discretion.

8. Legal & Export Restrictions

We do not sell or ship products or services to countries or regions where they are restricted by law. It is your responsibility to ensure that our offerings are permitted in your location before purchasing.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Please see our Privacy Policy for full details on how we collect, use, and safeguard your information.

10. Business Address

Foundational Wellness Solutions
Texas, USA

11. Promotional Terms

Any discounts, promotional pricing, or free trial offers will be clearly stated with relevant terms and expiration dates. Promotions may not be combined unless explicitly allowed.

12. Website Security

We use HTTPS encryption and partner with Stripe, a PCI-compliant payment processor, to ensure your information is securely processed. Your payment data is never stored on our servers.

13. Accepted Payment Methods

We accept all major credit cards:

Visa, Mastercard, American Express